Terms of Business | Check Financial

Our Terms of Business document outlines the services we will provide. It is an important document, so please ensure that you take time to read it carefully. If there is anything in this document that you are unsure about, please don't hesitate to get in touch with your adviser.

Who We Are

Check Financial Limited is an appointed representative of Capital Protect Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA).

Protection Planning

We arrange cover using Life, Critical/Serious Illness, Income Protection and Accident/Sickness & Unemployment products from a fair and personal analysis of the market. We will advise you and make a recommendation, after your needs have been assessed.

Our Remuneration

We arrange policies with the insurers on your behalf. You do not pay us a fee for doing this. We will receive commission from the insurers which is a percentage of the total annual premium.

The Services We Offer

We are committed to delivering the highest standard of advice, service and customer care throughout your financial lifecycle. The first step is to understand your own personal circumstances to identify any areas of need. We will then look at what current provisions you have and take them into account (this includes provisions you may have personally taken out and any protection-related benefits you may have via your employer). We will then help you arrange relevant insurance solutions which meet your needs, at which point we will provide you with a report detailing our recommendations.

Also, your budget is very important to us and we will ensure that whatever is recommended is affordable to you. We understand that your circumstances and cover requirements may change over time. As part of our ongoing service, we're on hand to ensure your needs are constantly being met – so if your circumstances change or you need to make a claim, please get in touch.

Duty of Disclosure

Any advice provided is based on your circumstances and objectives. It is important that the information you provide is both complete and accurate. It is your responsibility to provide information in this way to a provider or organisation that provides products and services recommended for you. Failure to disclose relevant information or a change of circumstances to a provider may result in your insurance cover being invalidated. We strongly recommend that any information provided is checked thoroughly.

Other Important Information

Who regulates us – Check Financial is a trading style of Check Financial Ltd which is an Appointed Representative of Capital Protect Ltd, which is authorised and regulated by the Financial Conduct Authority. Their Financial Services Register number is 531444. The FCA is the independent watchdog that regulates financial services. Capital Protect Ltd's permitted business is advising on and arranging non-investment insurance contracts. You can check this on the FCA's Register by visiting their website register.fca.org.uk or contacting them on 0845 606 1234.

If You Are Not Happy with Our Service

Our number one priority is to provide customers with the highest level of service. However, we know that sometimes things don't go as planned. Customer feedback helps us understand where things have gone wrong and gives us the opportunity to put them right. It also helps us to understand where we need to improve our products and services.

If you have a complaint about your adviser; any financial advice or service you have received from your adviser, please contact us:

In writing: Resolutions Department (Complaints), Mortgage Advice Bureau Limited, Capital House, Pride Place, Derby DE24 8QR.
By phone: 01332 200020
Email: complaints@mab.org.uk

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (FOS). Further information on the services provided by the FOS can be found on their website www.financial-ombudsman.org.uk or alternatively:

In writing: The Financial Ombudsman Service, Exchange Tower, London E14 9SR
By phone: 0800 023 4567 or 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk

Personal Data Complaint

If your complaint is related to how your personal data has been processed and you are not satisfied with the response from us, you have the right to complain to the Information Commissioner's Office (ICO) who is the regulator for data protection in the United Kingdom.

Addressing Financial Crime

The FCA, as part of our responsibility to ensure the integrity of the UK Financial Services Market requires us to have adequate systems and controls in place to prevent the furtherance of Financial Crime.

All transactions relating to our services provided are covered by, and adhere to, the Money Laundering regulations and Proceeds of Crime Act.

Our responsibilities include, but are not limited to, verifying the identity and address of our customers. Identity verification checks may include electronic searches through the Electronic Identification Verification Service, electoral roll and use of credit reference agencies. Your adviser will confirm what documentation is required.

Financial Services Compensation Scheme (FSCS)

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Further information about compensation scheme arrangements is available from the FSCS website www.fscs.org.uk.

The Law That We Operate Under

All of our agreements provided are governed and construed in accordance with the laws of England and Wales, in relation to any dispute. For your protection you agree to submit to the non-exclusive jurisdiction of the English courts.

Capital Protect is part of the MAB Group. Further information relating to the regulatory sections in this document can be found by accessing this website: mortgageadvicebureau.com